Support

Customer Only Area

In-support customers can use the Customer Only Area to obtain access to the latest SynthEyes builds, scripts, and change information.

Customers Only

How to Renew

Here are some instructions on how to renew or upgrade your existing SynthEyes license, or change it to a different operating system or license type. The online store will calculate the exact price.

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Email Support

All SynthEyes support is offered electronically via email at support<at>ssontech.com. Send a zipped SNI file along with specific questions for the fastest and most comprehensive response. Images and movies should not be sent unless requested.

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Manuals

The manuals are available as PDFs from SynthEyes's help menu; they are also posted online here in a converted format for easy searching.

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Recent Change List

You can read in detail about the changes in the most recent build, and see the history of prior builds as well. Also found as a PDF on the Help menu of current SynthEyes builds.

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Known Issues

This is a listing of known issues and workarounds for the current SynthEyes 2107 build 1052.

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Downloads

Click here for information (only!) about where to download SynthEyes and for downloads of example files and supporting material.

Downloads

SynthEyes Crashed

*ANY* crash is a very bad thing and we are determined to root out every last one. Read on for help now, and so you can help us eliminate further crashes.

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Uninstalling SynthEyes

SynthEyes can be easily uninstalled if needed. We recommend uninstalling the demo version before installing the full product version, but it is not generally necessary if the demo is the current version. The product version overwrites earlier product and demo versions.

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Tracking SynthEyes

Thoughts on SynthEyes from its maker.

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Frequent Questions

Here are some frequently-asked questions and answers for demo and product customers.

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SynthEyes easily is the best camera match mover and object tracker out there.

Matthew Merkovich

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