Frequently-Asked Questions

Where's the Manual?

The manuals can be found on SynthEyes's Help menu in both the demo and product versions.

On Mac OS X, do not use the Help menu's search box, it is an OS X feature that searches only the OSX help.

General Match-Moving

This section covers general questions about match-moving: what it is, what you can do with it, overall workflow...

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Installation and Licensing

FAQs covering installing and licensing SynthEyes—getting it going to start with.

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SynthEyes Crashed

*ANY* crash is a very bad thing and we are determined to root out every last one. Read on for help now, and so you can help us eliminate further crashes.

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Images and Movies

Topics about reading source imagery and writing files, including preview movies.

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Solving Issues

Read here for information about messages and problems that occur while solving the scene, ie after the Go! button.

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Motion Capture

With motion capture, you use multiple cameras simultaneously to track the full 3-D path of each tracker individually.

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Sending Us a Shot

Important: do NOT send us *images* unless we specifically ask for them. Read the following before sending us a SNI file to look at.

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Messages About File/Save Failing

Turn off auto-save—some network's protocols apparently do not perform the rename of the previous file properly, ie from foo.sni to foo.sni.bac Turn off auto-save in the Save/Export section of the preferences.

Trouble Exporting

Click here for resources if your scene looks good in SynthEyes, but you have trouble exporting to a downstream application, or the match move isn't the same in that application.

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Setting Permissions on a Mac

What to do if you have trouble installing license data on a Mac, and SynthEyes tells you to read this article.

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SynthEyes easily is the best camera match mover and object tracker out there.

Matthew Merkovich

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