Support cases should be filed through the Boris FX support site, once the SynthEyes manuals and Boris FX help sections have been exhausted.

NEW SUPPORT VENUES: For general discussion and advice, there's a Boris FX SynthEyes Forum and a busy Boris FX Discord server featuring a SynthEyes area. For support cases on particular shots, you'll need to supply information as shown here.

When asking for help, always include the following information to ensure the fastest and most accurate service:

Sending Us a Shot

These instructions are for sending SynthEyes scene (SNI) files. Do not send source images unless requested*. Similarly, do not send explanatory videos unless requested. DO describe the image resolution, plus camera and lens if known. If you're having trouble importing a mesh file, send/post the mesh's ZIP-compressed file.

*If source imagery is requested:

SynthEyes easily is the best camera match mover and object tracker out there.

Matthew Merkovich

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