Installation and Licensing

My customer login info doesn't work.

Be sure to copy and paste. Zero vs Oh, El vs One may cause surprises.

SynthEyes comes with one year of technical support, has it run out? To renew, see the online store. If your machine died and you need an old installer, contact us.

How to renew

Installer Fails

If an installer refuses to run, or the OS claims it is corrupted, please download again after turning off any and all "download managers." Try a different browser if necessary.

Can't install license data, wants to (re-)register.

If it is temporary, check the expiration date: you need to register to receive permanent license data. If that's not the case, click on...

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Update gets the same version

If you are trying to update, but keep getting the same version, uninstall SynthEyes, remove all existing installers from your computer, manually download the current installer, then install, being very sure to run exactly the installer you just downloaded!

No Text in User Interface!

macOS: If the text in the SynthEyes user-interface buttons is missing or garbled, you have removed or altered macOS's system Helvetica font, and need to restore it. You must not override the system Helvetica font by placing a different one in /Library/Fonts, /Network/Library/Fonts, or ~/Library/Fonts.

Uninstalling SynthEyes

SynthEyes can be easily uninstalled if desired.

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SynthEyes Stopped Working

Most likely your temporary license is installed and has now expired.

If you just installed a new build, likely you renewed previously but haven't registered the new license.

Either way, you need to register and install permanent license data.

SynthEyes easily is the best camera match mover and object tracker out there.

Matthew Merkovich

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