Registration and Authorization Tutorial

Though we've tried to make the directions in the emails and the manual as clear as possible, some people find visual directions helpful. There are two separate tutorial movies listed below:

• Part One: how to register SynthEyes and install your temporary authorization
• Part Two: how to install your temporary authorization and set up Customer Care, once your permanent authorization arrives.

After this video was made, we changed from using the angle brackets < and > shown in these videos to using the parentheses ( and ) to enclose the authorization data (because some web-based email systems were trashing the data). The process is the same with the parentheses as with brackets.

Top Registration and Authorization Issues

• If you are having trouble getting license information to stick, make sure you are not using a temporary license past its listed expiration date.
• Make sure you are using your most-recent license data, data that corresponds to the installed version. License data for S6-1410 won't operate a S6-1411 build, for example. You must register after you renew a license.
• If the registration form keeps telling you that all fields need to be filled out, but they already are, please change any characters with accent marks to their non-accented equivalents. Note that the registration form marks problematic fields with asterisks.
• If your temporary license has lapsed, please send us an additional email at support@... to let us know.