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juice · Joined: 05 Feb 2009 Posts: 3

Sorry, I dont know where to post this.
I have problems since I did the new update to the latest build of Syntheyes! There is an error, here a screenshot:

I never had a folder where the error is pointing me on my pc "c:\viken\main\tab.h"

juice · Joined: 05 Feb 2009 Posts: 3

... this is happen with every mesh, even the meshes that was working with no problems before I did the update

rtep · Posted: Thu Jul 16, 2009 9:07 am Post subject:

agree, first I thought that it's just because I'm importing incredibly heavy meshes, but now I see it's doing for all OBJs!

goodrichm · Joined: 26 Oct 2008 Posts: 6

Recommend you send details about this issue to Russ' email support address so it can get fixed quickly. He might never see this post as he's said in the past that he doesn't frequent these forums or use them for technical support.

Email support address: support AT ssontech.com

Best wishes that this gets fixed soon...MG

ssontech · Posted: Tue Jul 28, 2009 3:49 pm Post subject:

As noted, this IS NOT THE PLACE FOR TECH SUPPORT. If you want something done, email me, I get it. Post here, maybe I'll see the next day, the next week, or the next month, maybe never.

With a problem like this, note that you need to send me a mesh (or whatever) that fails. Statements like "every mesh" are rarely true and was not here.

A new build (1025) was posted the morning after the evening I was emailed a failing mesh---there was a problem with meshes that had UV texture coordinates, which aren't generally used by SynthEyes.

ssontech · Posted: Wed Jul 29, 2009 9:37 am Post subject:

Another note --- I was mailed a 'failing' mesh today, but it turned out to contain corrupted texture coordinates --- infinities (inf). If the file is invalid/non-standard-compliant, there's no guarantee it will read, even if something else produced it or happens to read it.

Hint: when working with large meshes, turning off "Cast Shadows" is beneficial, the jumping through hoops required for shadow-casting take a comparatively large amount of time.

juice · Joined: 05 Feb 2009 Posts: 3

Hello Ssontech
sorry for my wrong statement with every mesh!

on the website from Syntheyes when I was navigating with my mouse over Support there was a hint to this forum! I noticed "this IS NOT THE PLACE FOR TECH SUPPORT" with the post from Goodrichm! Sory again from somebody who is new here and didnt know this!